What is changing?

• Users will now be required to change their CSIeSafe password every 90 days.
• To increase account security, users will be automatically logged out of CSIeSafe after 15 minutes of inactivity.
• Once a user is locked out of CSIeSafe after five unsuccessful login attempts, the account will be frozen for 30 minutes. After the 30-minute freeze, users can resume attempts to log in or use the Forgot Password feature on the CSIeSafe website.
• When changing a CSIeSafe password, users will not be permitted to reuse any of their previous four passwords.

When are these changes going into effect?

Updates are being released to CSIeSafe on August 7, 2020. All CSIeSafe users can expect to be prompted to change their password within the next 90 days. All other changes are effective immediately upon release.

I don’t remember my old password; how can I change it?

The Forgot Password feature on the CSIeSafe homepage will continue to work after the expiration of your password. If you are unsure of your current password, we recommend that you always use the Forgot Password feature first to get logged in.

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